Service Desk Access Type Web Authentication Validation Type does not show CA EEM-Use CA Embedded Entitlements Manager

Document ID : KB000014413
Last Modified Date : 14/02/2018
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Question:

In Service Desk, CA EEM-Use CA Embedded Entitlements Manager does not show up as an option under Web Authentication -> Validation Type for any Access Type.

Is there a setting to enable this?

 

validation type.png

Environment:
SDM 12.9SDM 14.1SDM 17
Answer:

Under the Options Manager -> Security verify that use_eiam_authentication has been installed.

Once installed, recycle Service Desk and CA EEM-Use CA Embedded Entitlements Manager should show up as an option under Validation Type.

 

eiam authentication.png

Additional Information:

If CA EEM-Use CA Embedded Entitlements Manager still does not show up as an option, check the NX.env file in the Service Desk Manager ROOT installation directory.

 

There should be a value for @NX_USE_EIAM_AUTHENTICATION=

 

If this is set to "No" change it to "Yes" in this file as well as the NX.env_nt.tpl file to prevent it from being overwritten when running pdm_configure.

Then recycle SDM services.