SERVICE DESK 17.1 UNSTOPPED JAVA PROCESS

Document ID : KB000116709
Last Modified Date : 08/10/2018
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Question:
When stopping CA Service Desk 17.1 (with rollup 1 patch installed) one Java-process at around 15MB is not stopped. See uploaded image.
You will see in the Windows task manager the process that does not get stopped.
Environment:
CA Servicedesk Manger 12.9 on Windows Server 2012 and above
Answer:
This is by design.
We want the interval logging tool keep running even after SDM is down so that we can capture traces while it goes down and while it starts up.
The only way to shut it down is using the Task Manager or disable it altogether.
If the client wants better options, then they can open an Enhancement Request / Idea.