Integrating the Products fails when installing Catalog 17

Document ID : KB000074028
Last Modified Date : 12/04/2018
Show Technical Document Details
Issue:
"Integrating the Products" fails when installing Service Catalog 17.0 which is integrated with Unified Self-Service (USS)

Error in install.log:

DEBUG [DeployThread: Integrating the Products] [CommonUtil] Checking response from URL (http://localhost:8686)
DEBUG [DeployThread: Integrating the Products] [CommonUtil] No Response :
org.apache.http.conn.HttpHostConnectException: Connection to http://localhost:8686 refused
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:190)
at org.apache.http.impl.conn.ManagedClientConnectionImpl.open(ManagedClientConnectionImpl.java:294)
at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:641)
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:480)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:906)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:805)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:784)
at com.ca.smsi.installcore.util.CommonUtil.isWebURLWorking(CommonUtil.java:1111)
at com.ca.smsi.installcore.model.OSOPValidator.validateEndpoint(OSOPValidator.java:149)
at com.ca.smsi.installui.integration.tasks.ConfigureOSOPWithEEM.validateIntegrationEndpoints(ConfigureOSOPWithEEM.java:395)
at com.ca.smsi.installui.integration.tasks.ConfigureOSOPWithEEM.run(ConfigureOSOPWithEEM.java:71)
at com.ca.smsi.installui.tasks.AutoIntegrateTask.run(AutoIntegrateTask.java:140)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:716)
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:127)
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:180)
... 13 more

 
Environment:
Service Catalog 17.0
Unified Self-Service (USS) 17.0
Resolution:
1. Log into Unified Self-Service (USS) Server
2. Run > services.msc
3. Locate the two USS Windows Services

CA Unified Self-Service Jetty Server
CA Unified Self-Service Server

4.Start USS Windows Services

5. Open browser and go to USS homepage and ensure is up and running.

6. Once confirmed, re-run the installer to complete the integration step that failed.