Service Catalog 14.1 and later
Service Desk Manager 17.1
The "Preview Session Can Update Database" option is checked for the user being used as contact proxy in the policy used for the integration between Service Catalog and Service Desk Manager.
1. Take note of the policy being used in the integration from CA Service Catalog: Administration > Configuration > CA Service Desk Manager > See the Policy Code.
2. Log into Service Desk Manager > Administration > SOAP Web Services Policy > Open the policy being used (step above) > Click on the Proxy Contact > Take note of the Access Type
3. Open the Access Type > Go to 2. Web Screen Painter > Un-check "Preview Session Can Update Database" > Save Changes.