Server Connec Showing Failed

Document ID : KB000019022
Last Modified Date : 14/02/2018
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There are scenarios where we have the SSA binaries installed and configured but the service is not registered or goes missing due to some maintenance activity on Operating system.



Windows 2008 WCC 11.3.5 EEM r12


The WCC server connection failed. It was observed that the CA connection broker service was missing in windows services.

The service name of the CA connection broker service is CA-SAM-Pmux

Go to windows command prompt and type the following

sc query CA-SAM-Pmux
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

This shows that the service does not exist

To register the service again do the following


cd bin

csampmux install

Once it is installed you should see the following for service query

sc query CA-SAM-Pmux
       SERVICE_NAME       : CA-SAM-Pmux
       TYPE               : 10  WIN32_OWN_PROCESS
       STATE              : 3  STOP_PENDING
                               (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
       WIN32_EXIT_CODE    : 0  (0x0)
       SERVICE_EXIT_CODE  : 0  (0x0)
       CHECKPOINT         : 0x2
       WAIT_HINT          : 0xafc8