Send the close notification when a parent ticket is closed, and not send the close notification when a child ticket is closed.

Document ID : KB000020315
Last Modified Date : 14/02/2018
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There is no option for this purpose in the Options Manager.

In order to do that, it is necessary to close the macro to decide whether the ticket is a parent or not. And set the macro to the condition of the Close Notification Rule.

Please see the example in Figure 1.

Figure 1:

Figure 1