Send_mail function with attachment does not work after Upgrade to AIX 7.1

Document ID : KB000089502
Last Modified Date : 14/04/2018
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Issue:
Send_mail function with attachment does not work after Upgrade to AIX 7.1
Resolution:

Symptoms

  • Sending an email with attachment through the send_mail function does not work after upgrading our Operating System where our Automic Server is installed on to AIX 7.1.
  • Sending an email without attachment however works fine


Data needed for analysis:

  • Serverlogfiles from the time the error occurred  (Default location Automation Engine/temp folder)
  • Agentlogfiles from the time the error occurred (If mail function was activated on Agent side, default location Agent/temp folder)

Root Cause:

1. While using SEND_Mail with two Mail-Agent both agents must have privileges on the file, regardless whether its defined in a Job or not.

2. The Version of the Automic components that you have in use do not support AIX 7.1

AIX 7.1. is supported from the following versions:

Automic Operations Manager v8.00
 ----------------------------------------------------------------------------------
 Automic Server - released with HF 8.00A132-931
 Automic Utilities -  released with HF 8.00A132-231
 Automic Agent -  released with HF 8.00A130-131
 Automic Database Agent -  released with HF 8.00A130-131
 Automic Service Manager-  released with HF 8.00A110-312
 ----------------------------------------------------------------------------------



Resolution

1. Deactivate the second Mail-Agent such that only one Agent can send Mails. 

2. Store the files on a Server where its accessible to the Mail-agent and all System Users.

3.When both Agents are used both Agents must have privileges on the Files.

4. Update your Automic components to the versions that support AIX 7.1.

AIX 7.1. is supported from the following versions:

 Automic Operations Manager v8.00
 ----------------------------------------------------------------------------------
 Automic Server - released with HF 8.00A132-931
 Automic Utilities -  released with HF 8.00A132-231
 Automic Agent -  released with HF 8.00A130-131
 Automic Database Agent -  released with HF 8.00A130-131
 Automic Service Manager-  released with HF 8.00A110-312
 ----------------------------------------------------------------------------------

Investigation: