Self Service Catalog taking a long time to load

Document ID : KB000016684
Last Modified Date : 14/02/2018
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Question:

When opening the Self Service Catalog in the TDM Portal,  it takes approximately 20 seconds for the catalog to appear.  It used to open in under 3 seconds,  but now its always consistently 20 seconds.  Is there a way to resolve this issue?

Answer:

To address performance issues with the Portal,  the best approach for troubleshooting the problem is to perform the action and then directly look at the log files from the TDM Portal to see what has changed.  In your file viewer, sort your log files from newest to oldest to see the files that have changed inside the log directory after you performed the action.

 

Afterwards,  take a look at each of the files. If there is an issue,  it will most likely show up towards the end of the file.  In this case we found this entry...

2017-12-04 17:50:45.288 UTC [ERROR] [http-nio-8080-exec-3     ] --- [U:Administrator][M:GET][P:/api/ca/v1/checkpoints]                         c.c.t.v.c.VDataController:  Cannot authenticate with appliance vtdm-appliance-b8d25f08 - I/O error on POST request for "https://vtdm-appliance-b8d25f08:8443/authenticate": Connection timed out: connect; nested exception is java.net.ConnectException: Connection timed out: connect

 

To address this problem,  we unregistered the vTDM virtual appliance from the portal (since it was no longer active),  and now the Self Service Catalog is now back to opening up in less than 5 seconds on the users machine.