Seeing the error Failed to load recording in DevTest Portal

Document ID : KB000116682
Last Modified Date : 01/10/2018
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Issue:
When loading the VSE or starting a new VS recording in DevTest Portal, we are seeing the following error: "Failed to load recording".
Environment:
DevTest on releases 10.1, 10.2 and 10.3
Resolution:
Below is a workaround for this issue:
. Stop the VSE service.
. Rename the VSE_2013 folder under $DEVTEST_HOME/vseRecording.
. Rename the VSE_2013 folder under $DEVTEST_HOME/ vsBuilderSessions.
. Restart the VSE service.

Once the VSE is restarted, new VSE_2013 folders will be created.

The root cause of this problem is being investigated.