Seeing "HTTP 500 Internal Server Error" when opening the TIM UI on an MTP.

Document ID : KB000008991
Last Modified Date : 14/02/2018
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Issue:

  Using a browser to get to the TIM UI from MTP or the Monitor page in CEM UI, receiving the following message

HTTP 500 Internal Server Error

Environment:
- TIM: 10.5.2 - MTP: 11.0.2.6
Cause:

  Note that these two versions of MTP and TIM has not been certified at the time this KB article is being written. 

Resolution:

  To get to the TIM directly, use the following URL.

http://<MTP IP X.X.X.X>/cgi-bin/wily/system/index

Additional Information:

   This knowledge document will be updated when either these two applications are certified and supported or a fix is provided from Development.