Seeing an APM CE (CEM) User Interface error message such as "HTTP 403" or "Forbidden."

Document ID : KB000030176
Last Modified Date : 14/02/2018
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Description:

When a CEM User is not associated with a CEM User Group, the CEM UI login fails with a "HTTP 403" or "Forbidden" message.

 

Resolution:

An APM CE (CEM) User must be associated with one or more CEM User Group in the users.xml file.

 

These are the default CA CEM security user groups:


? Admin—has both Introscope and CA CEM access, and is given both Introscope Admin as well as CEM System Administrator privileges.


? CEM System Administrator—manages all CA CEM system functions.


? CEM Configuration Administrator—manages general CA CEM configuration.


? CEM Analyst—has access to CA CEM reports and views only.


? CEM Incident Analyst—has access to CA CEM reports and views, including HTTP information on defects. 

 

 Example: For the "CEM Test" user to have CEM System Administrator privileges, modify the "users.xml" with the syntax shown for encrypted passwords

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<principals xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" plainTextPasswords="false" version="0.3" xsi:noNamespaceSchemaLocation="users0.3.xsd">

<users>

<user password="adb831a7fdd83dd1e2a39ce7591dff8" name="CEM Test"/>

</users>

<groups>

<group description="CEM System Administrator Group" name="CEM System Administrator">

<user name="CEM Test"/>

</group>

</groups>

</principals>

 

Save the file and then restart Enterprise Manager.