Security Questions Failed attempts limit

Document ID : KB000013761
Last Modified Date : 14/02/2018
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Introduction:

While using the ForgottenPassword self-service user gets the message below after answer the question, and not able to proceed with the next question.

 

"the user doesn't have enough questions configured" 

Question:

Why do users are receiving this message instead of the next Questions?

Environment:
Identity Manager 12.x and 14.0Identity Suite 12.x and 14.0
Answer:

This message refers to the configuration of "Number of questions", "Number of acceptable incorrect answers", and Total questions configured to the user

 

The "Number of acceptable incorrect answers" + "Number of questions" must not exceed total number of questions 

Techdoc1.PNG

 

For example, in you case, the Total number of question is 5, if you set the "Number of questions" = 3, the "Number of acceptable incorrect answers" can 

not be greater than 2 

 

Because, Number of question (3) + Number incorrect answers (2) = 5 

 

Other possible error:

If you have Number of question (3) + Number incorrect answers (3) = 6 You will get the error message. 

You cannot have the sum value (6) greater than user "Total Number of Questions" 

 

 

Additional Information:

More information about these configuration, access https://docops.ca.com

 

Open the Identity Manager or Identity Suite documentation and navigate to

Home > Configuring > User Console Design > Self-Service Tasks > Configure the Forgotten Password Reset and Forgotten User ID Tasks