Secondary SpectroServer crashes during startup

Document ID : KB000005768
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Secondary SpectroServer crashes on startup during an Online Backup on Spectrum 9.4.3.1

Cause:

Rare SpectroSERVER crash on startup when using custom AlertMap's.

Resolution:

This is resolved with PTF patch Spectrum_09.04.03.PTF_9.4.3.105 for 9.4.3.

Resolved memory fault causing SpectroSERVER crash.

(DE242230, 00507304)

 

This will be fixed in a future release of CA Spectrum.

 

 A possible workaround is to use the non_mts version of the SpectroServer executable.  Here is an example on how to implement it: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1142633.html?intcmp=searchresultclick&resultnum=2