Secondary SpectroSERVER crash when using custom vendor name in the $SPECROOT/custom/Events folder.

Document ID : KB000016360
Last Modified Date : 14/02/2018
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Question:

Why is my Secondary SpectroSERVER crashing during startup, when I have a custom vendor name in the $SPECROOT/custom/Events folder?  The Primary SpectroSERVER has the same custom vendor entry and it is not crashing.

Environment:
Spectrum 9.4.3Spectrum 9.4.4
Answer:

There is a known issue in Spectrum 9.4.3 and Spectrum 9.4.4, that will cause the Secondary SpectroSERVER to crash, with an entry as a custom vendor.

This problem has been resolved in more recent releases, such as Spectrum 10.2.0.

 

We have the following patches available:

PTF_9.4.3.105 for Spectrum 9.4.3

 

PTF_9.4.408  for Spectrum 9.4.4

 

Please open a support case and request the patch that you require.