Secondary SpectroSERVER crash after Online Backup

Document ID : KB000095377
Last Modified Date : 14/06/2018
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Issue:
The Secondary SpectroSERVER may crash after an Online Backup has been completed and produce the following stack:

Program terminated with signal 11, Segmentation fault. 
#0 0x00000001bf16c178 in ?? () 
#0 0x00000001bf16c178 in ?? () 
#1 0x00007fc92dfde829 in RTM_ICMPD_If::getResultFromPingAction(RTM_TestParameters const&, RTMDomain::Host_Position_e) () from /app/spectrum/SS/Modules/librtms.so.1 
#2 0x00007fc92dfdeabf in RTM_ICMPD_If::createSubTestOnDevice(CsModelHandle const&, RTM_Test*, RTM_TestParameters const&, RTM_Defs::RTM_RequestError_e&, CsError::CsError_e&) () 
from /app/spectrum/SS/Modules/librtms.so.1 
#3 0x00007fc92e004c15 in RTM_Test_Host::runTest(RTM_Test*, RTM_Defs::RTM_LatestStatus_e) const () from /app/spectrum/SS/Modules/librtms.so.1 
#4 0x00007fc92e00dd32 in RTM_Test::runTest() () from /app/spectrum/SS/Modules/librtms.so.1 
#5 0x00007fc95c764651 in CsPeriodicWorkScheduler::process_work_node(CsWorkNode*) () from /opt/SPECTRUM/lib/libwkmgr.so.1 
#6 0x00007fc95c7653aa in CsWorkScheduler::do_work() () from /opt/SPECTRUM/lib/libwkmgr.so.1 
#7 0x00007fc960f9b843 in moot_thread_start () from /opt/SPECTRUM/lib/libmoot.so.1 
#8 0x00007fc9559b6d40 in ?? () from /lib64/libc.so.6 
#9 0x0000000000000000 in ?? () 
 
Environment:
Spectrum 10.2.0
Cause:
The root cause is due to the amount of SPM tests running on the Secondary SpectroSERVER while the Primary SpectroSERVER is up and running.
Resolution:
Please contact CA Support to receive the following PTF patch to resolve the issue.

Spectrum_10.02.00.PTF_10.2.068