Searching for a specific Workpoint ID in Workpoint Designer fails, despite seeing the ID in the user console

Document ID : KB000004527
Last Modified Date : 14/02/2018
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Issue:

When looking for a particular Workpoint ID in the Workpoint Designer application, there are scenarios where the ID does not appear in the list of open jobs, even though the Workpoint ID is clearly visible in the Identity Manager User Console

Cause:

This is due to a default setting in the Designer configuration that limits the number of open jobs that are retrieved from the Workpoint database being set too low for the amount of active data in the environment. By default this is limited to 100 open jobs.

Resolution:

To resolve this issue, modify the following file:

C:\Program Files (x86)\CA\Identity Manager\IAM Suite\Identity Manager\tools\Workpoint\conf\workpoint-client.properties 

Find the setting for SQLQueryLimit and set it to 1000 or another number appropriate to your data volume.

Save your changes and restart the Designer and retest.