Search returns no results

Document ID : KB000111070
Last Modified Date : 27/08/2018
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Issue:
Search is working for some users, but not for others. Users have all permissions and authorizations. Example:

User-added image

In the above example, objects containing *soa* should return as Object results, and they exist in the system/Client being searched. 
Cause:
During investigation, it was found that the UserGroups assigned to some of the Users (but not others) did not have anything specified in the Name field of the Authorizations tab:

User-added image
Resolution:
If the user should not be restricted, add an asterisk (*) to the Name field, save the User/UserGroup, and search again. Results should now return correctly:

User-added image