Search functionality fails with U0011700 Cannot find information for path '0400' error

Document ID : KB000087805
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U0011700 Cannot find information for path '0400'

The Search functionality does not work in client xxx.  However, it works fine on all other clients on the same Automation Engine system.

Investigation

To determine if you have this issue, perform the below steps:
  1. Click File > Search
  2. Enter any combination of filters
  3. Click 'Start'

Expected:  Results are returned.
Actual:  The error pops up.
 

Cause:
Cause type:
Defect
Root Cause: The folder is in the wrong OFS level.
Resolution:
N/A

Fix Status: No Fix

Additional Information:
Workaround :
Complete the below steps to resolve this issue:
1. Open an Incident ticket with Support.
2. Provide the results to these SQL statements:
select * from oh where OH_Name = '0xxx' (where xxx is the client #)
select * from ofs where OFS_OH_Idnr_f = 79 or OFS_OH_Idnr_O = 79 (must query for 79)
Example:
0EMb0000001UdkY.png