SDM000021 Error while opening the DSM explorer on domain manager.

Document ID : KB000054458
Last Modified Date : 14/02/2018
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Figure 1


Please click on the OK button on the error screen, this should still open up the DSM Explorer.

Once the DSM Explorer is open then please perform the below steps:

  1. Go to Security Profiles

    Figure 2

  2. Select the Local Administrator. Refer to example screen shot:

    Figure 3

  3. Click the Class Permissions button.

  4. Highlight Class Permission and give Full Control

    Figure 4

  5. If problem is solved then you could try as a workaround to grant the local administrator group only Full Control permissions to the Object Class "Manager".

    If problem is not solved than try this:

    • Check what account the DSM service is running; try using the local administrator account.

    • Restart the CAF services.

      Also check MDB transaction log size because if it had reached the maximum size, it can also be a cause for this problem.

Note: Please contact CA Support, if the problem continues after performing the above steps.