SDM000021 Error while opening the DSM explorer on domain manager.

Document ID : KB000054458
Last Modified Date : 14/02/2018
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Description:

Figure 1

Solution

Please click on the OK button on the error screen, this should still open up the DSM Explorer.

Once the DSM Explorer is open then please perform the below steps:

  1. Go to Security Profiles

    Figure 2


  2. Select the Local Administrator. Refer to example screen shot:

    Figure 3


  3. Click the Class Permissions button.

  4. Highlight Class Permission and give Full Control

    Figure 4


  5. If problem is solved then you could try as a workaround to grant the local administrator group only Full Control permissions to the Object Class "Manager".

    If problem is not solved than try this:

    • Check what account the DSM service is running; try using the local administrator account.

    • Restart the CAF services.

      Also check MDB transaction log size because if it had reached the maximum size, it can also be a cause for this problem.

Note: Please contact CA Support, if the problem continues after performing the above steps.