Service Desk Manager (SDM) Operators are not working in Process Automation (PAM) process

Document ID : KB000101443
Last Modified Date : 27/06/2018
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Issue:
SDM Operators are not working properly, they simple fail. By looking at the process the login works fine but it will not do any further actions.

Errors like the following are captured in PAM logs

ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/itpam].[jsp]] [8.20.197-8080-9] Servlet.service() for servlet jsp threw exception
org.apache.jasper.JasperException: Unable to compile class for JSP:

 
Environment:
Service Desk 14.1 or higher
PAM 4.2 ,4.3, 4.3 SP1
Cause:
This is a known issue with PAM and it is caused by using the latest versions of the JDK in PAM
Resolution:
To solve this issue, refer to the document:
Process Automation: Upgraded to JDK 8. Showing a blank page when accessed. ERROR: "Unable to compile class for JSP" in c2o.log Document ID : KB000004125