SDM Export function from list dimmed

Document ID : KB000116830
Last Modified Date : 03/10/2018
Show Technical Document Details
Issue:
When in a search list (i.e. Open incidents) the Export function no longer works following the upgrade from SDM 12.7 to 17.1.
Both IE & Firefox are showing a red stop sign.
And there have been no changes to the browsers being used, i.e. pop-ups are still allowed.
...
When in a search list the Export button gets dimmed.
Seen in Chrome, IE & Firefox. The button is showing a red stop sign.
 
Environment:
Windows running SDM R17.1.RU1
Cause:
To be determined.
Resolution:
Resolution:
Defect DE44552 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
Additional Information:
Work around:
Hit the search button again. And then the export button gets active again.