SDM 14.1.05 export function does not export data when the query has accent

Document ID : KB000115973
Last Modified Date : 14/12/2018
Show Technical Document Details
After upgrading to 14.1 Cum 5, SDM will not export data of a list when the query has accents. The data is visible and listed in the form but when exporting the data, only the headers are created in the excel file but no data is exported.

Steps to reproduce:

1. Create a category named "IngenierĂ­a"
2. Create an incident with the category above
3. Create a new scoreboard query that has "category.sym in 'IngenierĂ­a%'
4. Export the list after selecting the scoreboard. It will has only the headers, no data.
Service Desk Manager 14.1 Cum 5
Defect with Service Desk Manager 14.1 Cum 5
This is a known defect with the application and there is a test fix available. Please submit a ticket with Support to get the fix.

To submit a ticket with Support, click here.