sdgtw probe generating high CPU consumption

Document ID : KB000102918
Last Modified Date : 21/06/2018
Show Technical Document Details
Issue:
The sdgtw probe v2.0 creates high CPU consumption after any kind of configuration changes made in admin console. It goes between 80% and 100%.

sdgtw generates high CPU consumption

probe CPU usage USM




A probe restart brings the CPU down to reasonable levels: 25%.
Environment:
UIM 8.51 + SPs + HFs
SDGTW v2.0 installed on primary hub, Windows win2008 R2 (4CPUs - 14G RAM)
Service Now Jakarta patch 8a
Cause:
Defect in the probe code.
Resolution:
The fix is contained in the sdgtw v2.1T1. This package is available for download in the UIM Hotfix Index.
Additional Information: