sdgtw probe generating high CPU consumption

Document ID : KB000102918
Last Modified Date : 21/06/2018
Show Technical Document Details
The sdgtw probe v2.0 creates high CPU consumption after any kind of configuration changes made in admin console. It goes between 80% and 100%.

sdgtw generates high CPU consumption

probe CPU usage USM

A probe restart brings the CPU down to reasonable levels: 25%.
UIM 8.51 + SPs + HFs
SDGTW v2.0 installed on primary hub, Windows win2008 R2 (4CPUs - 14G RAM)
Service Now Jakarta patch 8a
Defect in the probe code.
The fix is contained in the sdgtw v2.1T1. This package is available for download in the UIM Hotfix Index.
Additional Information:
Related article: sdgtw Field Mappings show as NULL