sdgtw Field Mappings show as NULL

Document ID : KB000102919
Last Modified Date : 21/06/2018
Show Technical Document Details
Issue:
Most of the time when opening the sdgtw configuration in admin console we get the Field Mappings part showing as "NULL".
All Service Desk Fields mappings are shown as "null". a reload of the browser session may fix the issue.

User-added image
Environment:
UIM 8.5.1
sdgtw 2.0
Resolution:
SDGTW 2.1T1 resolves this issue
The Hotfix can be downloaded here
Additional Information:
CA Unified Infrastructure Management Hotfix Index

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