Scripts tab in NAS:Auto-Operator tab is greyed out, and inaccessible

Document ID : KB000034341
Last Modified Date : 14/02/2018
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Issue: 

Unable to access scripts tab in NAS probe.

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Environment:  

Any version of NMS or UIM

Cause: 

Expired or missing NAS-Scripting license.

example of a message from nas.log without valid license:

     ****************[ Starting ]**************** 
Apr 11 23:52:17:039 [6248] nas: nas 3.54, Mar 21 2011 
Apr 11 23:52:17:039 [6248] nas: Nimsoft Corporation 

 

Apr 11 23:52:18:043 [6248] nas: No scripting license is available. 
 

Resolution:

Verify that there is a valid license for "NAS-SCRIPTING" in the licenses archive, and verify that the probe reads in the license on startup.

If the license is missing, then verify your sales email with your licenses. If it is missing, open a new license case and it will be sent to the team that generates licenses.

Please note: UIM Support team does not generate UIM licenses.

Once you have the new license, go to your archive in either Infrastructure Manager(IM) or Admin Console. 

From admin console, go to settings, select Manage Licenses

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Press the +Add button to add the new license, enter the new license, and press OK.

license2.png

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From IM, go to your Archive, Licenses, right click in the right pane and select add license, 

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enter the new license,  Press OK.

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Restart the NAS probe and then verify you can access the Scripts tab.

 

 

Additional Information:

(Article first published 11/18/2010)