Scoreboard in the XFLOW interface

Document ID : KB000016251
Last Modified Date : 14/02/2018
Show Technical Document Details
Question:

If I have two roles in CA Service Desk Manager defined with two different scoreboards, what can I do to achieve the same in the the XFLOW interface?

Environment:
CA Service Desk Manager 14.1CA Service Desk Manager 17.0
Answer:

You can display a Scoreboard Query as a Custom Work Stream in the XFLOW interface. But displaying the Scoreboard Query as a work Stream is specific to the analyst, and is not role based.