SCOM Conn Install Fails updating startup.properties

Document ID : KB000008338
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Getting "Failed to update Startup.properties" pop-up window during SCOM connector installation.

Getting the following error in the CA_Catalyst_Connector_For_Microsoft_SCOM_Install_*.log

java.lang.ClassNotFoundException: com.ca.catalyst.registry.RegistryFactory
    at java.net.URLClassLoader$1.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at com.ca.catalyst.installer.CatalystRegistry.loadRegistry(CatalystRegistry.java:85)
    at com.ca.catalyst.installer.CatalystRegistry.initialize(CatalystRegistry.java:60)
    at com.ca.connector.installUtil.RegistryUpdate.removeConnectorModuleEntry(Unknown Source)
    at com.ca.connector.installUtil.RegistryUpdate.uninstall(Unknown Source)
    at com.zerog.ia.installer.actions.UCustomAction.installSelf(DashoA10*..)
    at com.zerog.ia.installer.Uninstaller.b(DashoA10*..)
    at com.zerog.ia.installer.Uninstaller.a(DashoA10*..)
    at com.zerog.ia.installer.InstallRollbackProgressUI.executeRollback(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.ak(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at ZeroGh7.a(DashoA10*..)
    at com.zerog.ia.installer.Installer.a(DashoA10*..)
    at com.zerog.ia.installer.Installer.exit(DashoA10*..)
    at com.zerog.ia.installer.installpanels.ProgressActionPanel.s(DashoA10*..)
    at com.zerog.ia.installer.installpanels.InstallProgressActionPanel$1.a(DashoA10*..)
    at ZeroGkm.a(DashoA10*..)
    at com.zerog.ia.installer.InstallPiece.processEvent(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.Installer.install(DashoA10*..)
    at com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
    at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
com.ca.catalyst.installer.RegistryException: java.lang.ClassNotFoundException: com.ca.catalyst.registry.RegistryFactory
    at com.ca.catalyst.installer.CatalystRegistry.loadRegistry(CatalystRegistry.java:97)
    at com.ca.catalyst.installer.CatalystRegistry.initialize(CatalystRegistry.java:60)
    at com.ca.connector.installUtil.RegistryUpdate.removeConnectorModuleEntry(Unknown Source)
    at com.ca.connector.installUtil.RegistryUpdate.uninstall(Unknown Source)
    at com.zerog.ia.installer.actions.UCustomAction.installSelf(DashoA10*..)
    at com.zerog.ia.installer.Uninstaller.b(DashoA10*..)
    at com.zerog.ia.installer.Uninstaller.a(DashoA10*..)
    at com.zerog.ia.installer.InstallRollbackProgressUI.executeRollback(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.ak(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at ZeroGh7.a(DashoA10*..)
    at com.zerog.ia.installer.Installer.a(DashoA10*..)
    at com.zerog.ia.installer.Installer.exit(DashoA10*..)
    at com.zerog.ia.installer.installpanels.ProgressActionPanel.s(DashoA10*..)
    at com.zerog.ia.installer.installpanels.InstallProgressActionPanel$1.a(DashoA10*..)
    at ZeroGkm.a(DashoA10*..)
    at com.zerog.ia.installer.InstallPiece.processEvent(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.Installer.install(DashoA10*..)
    at com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
    at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
Caused by: java.lang.ClassNotFoundException: com.ca.catalyst.registry.RegistryFactory
    at java.net.URLClassLoader$1.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at com.ca.catalyst.installer.CatalystRegistry.loadRegistry(CatalystRegistry.java:85)
    ... 25 more

Environment:
Windows 2016SOI 4.2Catalyst Container 3.4.2SCOM Connector 4.4.00
Cause:

The Catalyst Container library file \CA\Catalyst\CatalystConnector\registry\lib\com.ca.catalyst.registry.api.jar was missing.

Resolution:

Uninstall\Reinstall Catalyst Container or copy the missing library file com.ca.catalyst.registry.api.jar from another catalyst container system.