Scheduled Custom Reports are not sending e-mails

Document ID : KB000124215
Last Modified Date : 08/01/2019
Show Technical Document Details
Issue:
The customer reported that when they configure reports to be e-mailed on a schedule they do not arrive.

From the Manager service log , we have errors : 
2:01:58 1 - Email Scheduler - : 
The remote server returned an error: (403) Forbidden. 
System.Net.WebException: The remote server returned an error: (403) Forbidden. 
at System.Net.HttpWebRequest.GetResponse() 

  
Emails are sent as expected when issued manually ("send now").
Environment:
NFA 9.x
Resolution:
This can occur if IIS is set to "Require SSL". To change this setting:

Bring up IIS and go to: 
Default Web Site > RA 

Under "SSL Settings", is "Require SSL" checked? If so, try unchecking this and running "IISRESET".