Scheduled Jobs do not appear in Backlog

Document ID : KB000100403
Last Modified Date : 06/06/2018
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Scheduled Jobs do not appear in Backlog but an Adhoc Request functions correctly.

Reviewing the RMI logs show the following error:

ErrorMsg: AwE-5001 Database Query Error
Details: aw5.submit_chains

java.sql.SQLException: ORA-20999: Scheduling has encountered an exception - Scheduling will not continue until issue is resolved - [ORA-20001: Submit_chains job_seq=xxxx -ORA-20088: Agent <AGENT_NAME> is not valid for this module.- Submit <JOB/PROCESS_FLOW_NAME> sched=<SCHEDULE_NAME> seq=xxxx]

There are a number of possible scheduling exceptions. This particular error is "ORA-20088: Agent <AGENT_NAME> is not valid for this module", which indicates that there is an issue with the Agent that is assigned to the Job or Process Flow.

Edit the Job or Process Flow seen in error and make sure the Agent value is a valid in the Job/Process Flow definition and/or Schedule(s).