Scalability Server registration fails with error:"Exit code 104: Failed to register one or more server components"

Document ID : KB000025069
Last Modified Date : 15/05/2018
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Issue:

Scalability Server registration fails with error:"Exit code 104: Failed to register one or more server components" while running the following command:

"cserver register -a"

Check the TRC_CSERVER_X.log for the following error:

110509-09:29:39.5910434L|000792|00001734|cserver |co_capi |co_xml_utils.cpp |000153|DETAIL | ProcessReplySingle error <211, ADO Version 2.8 - ExecuteCommandPointer -COM Error: ErrorCode:-2147217900,WordErrorCode:3092, IDispatch error #3092, Error 9008: host_uuid for discoverehardware not unique: , Microsoft OLE DB Provider for SQL Server, (null)> 110509-09:29:39.5911655L|000792|00001734|cserver |cmRegister|ccoRegister.cpp |001492|ERROR | intRegisterServer: CreateObject failed, error=211 110509-09:29:39.5912404L|000792|00001734|cserver |cmRegister |ccoRegister.cpp |001501|DETAIL | intRegisterServer: End for with rc = 2 11 110509-09:29:39.5913171L|000792|00001734|cserver |cmRegister |ccoRegister.cpp |000410|NOTIFY | RegisterServer: end with rc = 211 110509-09:29:39.5942256L|000792|00001734|cserver |srvreg.cpp | |000000|ERROR | Failed to register server (99): mgr=cadtm.kfs.local,engine=ErrorCode:-2147217900,WordErrorCode:3092, IDispatch error #3092, Error 9008: host_uuid for discovered hardware not unique: , Microsoft OLE DB Provider for SQL Server, (null)>

Environment:
CA Client Automation - All Versions
Resolution:
If the error seen is similar to the error outlined in the introduction, the HostUUID key on the Scalability Server is not unique.

Please follow the procedure below to correct the problem:

1.  CAF STOP 

2. Delete the HostUUID key in the registry under: 

         On a 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\HostUUID
         On a 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\HostUUID
         On Linux: Delete the file /etc/cadmuuid

3. CAF START 

4. cserver config -h <Domain manager FQDN name>

5. cserver register -a