Scalability server plugins not enabled after installation

Document ID : KB000095726
Last Modified Date : 14/05/2018
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Issue:
After installing/promoting an agent to be a scalability server, it is not registering with the domain manager.

Upon review of the "caf status" output, the scalability server plugins are missing...
User-added image

The following plugins are missing:
cserver, sdserver, amrss, rcserver, dtsagent

The "caf status" output on a scalability server should look like this:
User-added image

Note: The output may vary depending on available features (AM, SD or RC), as well as whether or not the AM or SD agent plugins are running.
Environment:
Client Automation (ITCM) -- any version.
Resolution:
Solutions to this problem may vary on a case by case basis.

Before doing a full uninstall/reinstall, you might try simply flagging the missing plugins as installed/enabled in the ITCM comstore.  To do this, run these commands:
caf setprop cserver installed 1
caf setprop sdserver installed 1
caf setprop rcserver installed 1
caf setprop cserver installed 1
caf setprop amrss installed 1
caf setprop amagent installed 1
caf setprop sdagent installed 1
caf setprop rchost installed 1
caf setprop cserver enabled 1
caf setprop sdserver enabled 1
caf setprop rcserver enabled 1
caf setprop cserver enabled 1
caf setprop amrss enabled 1
caf setprop amagent enabled 1
caf setprop sdagent enabled 1
caf setprop rchost enabled 1
caf start


For a scalability server, be sure the server address is set to localhost:
caf setserveraddress

If the address is not set to localhost, you will be unable to use the "setserveraddress" command to change it.  You can set it with this command instead:
ccnfcmda -cmd setparametervalue -ps /itrm/agent/solutions/generic -pn serveraddress -v example.somewhere.com -manager

Also be sure to check the common server configuration with:
cserver config

If the manager address is incorrect, you can update the configuration with:
cserver config -h example.somwhere.com

After making all changes, recycle the CAF service.

To verify SS connectivity from the SS to the DM, you can run:
cserver check -c