Save and Publish fails with an error "publish_schema failed in backend: Timeout waiting for reply after 60 seconds. "

Document ID : KB000006043
Last Modified Date : 14/02/2018
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After manually adding custom columns, for example, loading the wspcol table to a server, when selected "save and publish" in Schema Designer, an error "publish_schema failed in backend: Timeout waiting for reply after 60 seconds" comes up as shown below and the schema changes cannot be saved. 


If we click on the "save and publish" again, the following error appears and the changes will not be saved.



The error will appear if a column in the wspcol table referencing to non-existing table name, such as one that does not exist in the out of box schema or the wsptbl table.


Non-existing table is specified as a SRel table of a custom SREL column.

A custom column added to non-existing table.


Remove a problematic column from the wspcol table, load it to the Service Desk Manager server, and then select "save and publish" in Schema Designer again after making a dummy change.

Additional Information:

TEC578669: Using the Swing-Box method for Upgrading/Migrating to a new version of CA Service Desk Manager

CA Service Management - 14.1 > Upgrade CA SDM Using the SWING Box Method