SAP manager startup issue on cluster environment

Document ID : KB000087066
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
In the universe.log:

if SAP manager is started:
#####
| 2014-03-19 14:47:54 |ERROR|X|SAP|pid=312892.313200| uxsap_open_comm | SAP system [*/*/*]: RfcOpenEx fails
| 2014-03-19 14:47:54 |ERROR|X|SAP|pid=312892.313200| uxsap_connect | uxsap_open_comm error: unable to open the RFC handle
| 2014-03-19 14:47:54 |INFO |X|SAP|pid=312892.313200| uxsap_connect | RFC connexion fails for SAP system [*/*/*]
#####

if SAP manager cannot be started:
#####
unknown hostname
##### 

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Two possibilities:

- SAP manager is started and we cannot connect to SAP mgr from UVMS and there is no SAP information retrieval while creating a SAP XBP2 uproc or when checking the sap configuration.
- SAP manager cannot be started
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: When installed on a cluster environment, the Manager for SAP was starting using the nodename instead of the hostname.
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.21
Additional Information:
Workaround :
N/A