safex error during security Policy Import

Document ID : KB000008804
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

safex import command timeout with an ERROR during policy import:


#safex -h eemserver1 -u EiamAdmin -p ********** -f policies.xml

Setting Translation file:/opt/CA/SharedComponents/EmbeddedEntitlementsManager/bin/safex.tr
OK:Successfully Authenticated
OK: action[Attach] with ApplicationInstance label[WorkloadAutomationAE]
OK: action[Add] performed on object[Policy] name[/KIRKT-cycle]
OK: action[Add] performed on object[Policy] name[/KIRKT-calendar]
OK: action[Add] performed on object[Policy] name[/KIRKT-appl]
OK: action[Add] performed on object[Policy] name[/KIRKT-gvar]
ERROR: [0xeff15720] ispUtil::TcpAddress getaddrinfo returned error Name or service not known
ERROR: [0xeff15720] ispUtil::TcpConnect TcpAddress failed for host []
ERROR: [0xeff15720] ispUtil.HttpPostRequest: ObtainPC Failed
Setting back end to "eemserver1"

Setting locale to "en_us"

34639 [0x7fbceff15720] ERROR PozFactory null - PozFactory::isFailoverRequired: Could not communicate with the EEM Server, server returned with errorcode= -3

Current XML file location: line 109 column 11
error: action[Add] object[Policy] name[/KIRKT-resource]
Safe Error: [EE_POZERROR Repository Error]
Sponsor Error: [ISE_BADFILTER bad/wrong filters supplied]
Debug [Insert Error: PozError]
Debug [PE_SPONSORERROR iSponsor Error]
Debug [pozObject::insert: error invoking iPoz::ObjectInsert on host eemserver1]
Debug [No SessionId]
Debug [/iTechPoz/Store/WorkloadAutomationAE/KIRKT-resource]
OK: action[Detach] from ApplicationInstance label[WorkloadAutomationAE]
Encountered [1] error(s) processing XML data.
OK:Total objects Added 4
OK:Total objects Modified 0
OK:Total objects Removed 0
OK:Total objects Skipped 0
OK:Total objects Exported 0

Environment:
All the CA Embedded Entitlement Manager supported platforms
Cause:

The ERROR is due to problem in the EEM hostname resolution over the network from the server where safex command is being executed.

ERROR: [0xeff15720] ispUtil::TcpAddress getaddrinfo returned error Name or service not known
ERROR: [0xeff15720] ispUtil::TcpConnect TcpAddress failed for host []
ERROR: [0xeff15720] ispUtil.HttpPostRequest: ObtainPC Failed
Setting back end to "eemserver1"

Resolution:

Ensure the DNS resolution returns successful(hostname, FQDN, IP) between the servers, where safex is being executed and the EEM host server.

Important!: It is recommended to always use the fully qualified domain name for the CA EEM back end server in the safex command syntax.

Additional Information:

CA EEM Security Data Replication, Backup, and Migration