RUNTIME ERROR 430. CLASS DOESNOT SUPPORT AUTOMATION OR DOESNOT SUPPORT EXPECTED INTERFACE.

Document ID : KB000008261
Last Modified Date : 14/02/2018
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Issue:

When I open CA Vantage SRM on Windows and get an error as "RUNTIME ERROR 430. CLASS DOESNOT SUPPORT AUTOMATION OR DOESNOT SUPPORT EXPECTED INTERFACE". 

Environment:
Z/OS 2.1 - VANTAGE 12.6 or 12.7
Resolution:

Need to run the following sequence:

1) Take a copy of the TD.mdb file for safe keeping. 

2) Use the Windows Add/Remove Programs feature to un-install the Brightstor SRM windows Client  

3) Re-boot the PC. 

4) Download the last version of Vantage Brightstor SRM Windows Client software + last patch and install them. 

5) Start the GUI and try to logon, (do not copy the TD.mdb yet). 

6) If this works, copy the backed-up version of TD.mdb over the top of the newly created one. 

7) Shutdown and re-start the GUI and try to logon again.

 

If you continue to get the problem is due to a "corrupt" registry and we need to delete the registry BrightStore Storage Resource entries .

1) Take a copy of the TD.mdb file for safe keeping.  

2) Use the Windows Add/Remove Programs feature to un-install the Brightstor SRM windows Client 

3) Select Start Run type: REGEDIT                                   

         select HKEY_Local_MACHINE                                      

         Delete registry BrightStore Storage Resource entries           

         (under Software / Computer Associates )                         

           if you find any entries under software/sterling software/.--)

             Remove these entries also.

4)  Re-boot the PC. 

5) Download the last version of Vantage Brightstor SRM Windows Client software + last patch and install them. 

6) Start the GUI and try to logon, (do not copy the TD.mdb yet). 

7) If this works, copy the backed-up version of TD.mdb over the top of the newly created one. 

8) Shutdown and re-start the GUI and try to logon again.