Running too many concurrent FTP/SFTP Jobs may cause Agent to timeout with a Srvc_Down status.

Document ID : KB000088182
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

Running Applications Manager's default FTP, FTP_JAVA, and SFTP_JAVA Jobs use 1 of 7 available Agent Socket Manager(ASM) threads within the AgentService process. A thread will not be "released" until the the file transer job is complete. ASM threads are also responsible for a number of other tasks including but not limited to connection checking, job processing, and database communication, between the Agent and RMI process.

If all 7 ASM threads are processing 7 concurrent file transfers jobs and are not released within the ResponseTimeout (default 60 seconds) or read_timeout (default 120 seconds) values, the Agent will timeout and go into a Srvc_Down status.


 
Environment:
OS Version: N/A
Cause:
Cause type:
By design
Root Cause: Running 7 concurrent FTP/SFTP Jobs will use all ASM threads
Resolution:
Upgrade to the RA FTP Agent. File transfer jobs using the RA FTP Agent uses its own thread within the AgentService process.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Avoid running too many long running file transfer Jobs within a small period of time.