Running reports in Compliance Event Manager encounters the error: CEMR202E Cannot connect to the CA Compliance Event Manager web service. Please contact your systems administrator for help.

Document ID : KB000126330
Last Modified Date : 06/02/2019
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Issue:
Compliance Event Manager maintenance (including the CEMUI PTF SO04778) has been applied. 
When running reports, the error: 'CEMR202E Cannot connect to the CA Compliance Event Manager web service' is encountered. 
 
Review of the CEMETOM job reveals the error:
'java.lang.IllegalArgumentException:An invalid character Ý32¨ was present in the Cookie value'. 

The application of SO04778 should have resolved this type of error. 
Environment:
CEM 6.0 Current maintenance (including the CEMUI ptf SO04778).
Cause:
A pre-SO04778 version of the CEMUI was cached, and being used.
Resolution:
The application of SO04778 corrects the 'java.lang.IllegalArgumentException: An invalid character Ý32¨ was present in the Cookie value',
but it is sometimes necessary to perform a hard reset on the CEMUI  to force a non cached reload of the CEMUI
(in chrome, the keyboard shortcut is CTRL + SHIFT + R, and in IE, CTRL + F5)