Running modelinggateway to export the services customer is getting a Modeling Gateway export exception: java.lang.NullPointerException

Document ID : KB000008506
Last Modified Date : 14/02/2018
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Running modelinggateway to export the services customer is getting the following exception: 


spectrum@SPECSRV1 SS-Tools]$ ./modelinggateway -vnm SPECSRV1 -e prueba3.xml 


Modeling Gateway export started. Tue, Oct 24, 2017, at 09:50:32 AM CEST 


Exporting 1384 Service models... 

Exporting 2658 Service associations... 

Modeling Gateway export exception: 


at com.aprisma.tie.export.AssociationExport.exportToXmlFile( 

at com.aprisma.tie.export.ExportModule.exportModuleToFile( 

at com.aprisma.tie.export.TopologyFileExport.exportToFile( 

at com.aprisma.tie.export.MgExportMain.startExport( 

at com.aprisma.tie.export.MgExportMain.startExport( 

at com.aprisma.tie.ModelingGateway.performAction( 

at com.aprisma.tie.ModelingGatewayMain.main(

Spectrum 10.2.1 on Windows

Issue caused by two empty Customers Group.


Via Service Editor delete the two empty Customers Group or create new customers to add to the empty groups.