Running ca-spclaims-12.52-sp01-cr07-win64 returns error Flexeraax0$aaa: Windows DLL failed to load

Document ID : KB000007815
Last Modified Date : 14/02/2018
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Issue:

I am trying to execute "ca-spclaims-12.52-sp01-cr07-win64" on

SharePoint Form Server on Windows 2016 and we are getting below

exception and the program stops.

 

Flexeraax0$aaa: Windows DLL failed to load 

at Flexeraax0.af(Unknown Source) 

at Flexeraax0.aa(Unknown Source) 

at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) 

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 

at com.zerog.ia.installer.Main.main(Unknown Source) 

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 

at java.lang.reflect.Method.invoke(Unknown Source) 

at com.zerog.lax.LAX.launch(Unknown Source) 

at com.zerog.lax.LAX.main(Unknown Source) 

 

How can I fix this ?

 

Environment:
Agent for SharePoint 12.52SP1CR07 on Windows 2012;spagent-12.52-sp01-cr07-win32SharePoint Server 2016 on Windows 2016;
Cause:

We support Agent for SharePoint 12.52SP1CR07 on Windows 2012R2. Thus,

the SharePoint Server 2016 should run on Windows 2012R2, not

Windows 2016. The error that you face means that the OS isn't

supported :

 

Flexeraax0$aaa: Windows DLL failed to load 

at Flexeraax0.af(Unknown Source) 

 

"This error occurs when you are running a installer which is not 

supporting your current OS." 

 

https://support.ca.com/us/knowledge-base-articles.TEC1765216.html 

 

As per our Support Matrix, we support Agent for SharePoint 

12.52SP1CR07 and SharePoint Server 2016 on Windows 2012R2 : 

 

1 - CA SiteMinder Agent for SharePoint -Base Functionality 

 

SiteMinder Agent for SharePoint r12.52 

2012R2 64-bit(12.52 SP01 CR02) 

SharePoint 2016 Foundation, Server and Enterprise editions(Supported from 12.52 SP1 CR7 onwards) 

 

https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_Agent_For_SharePoint_12_52.pdf 

 

Resolution:

To solve the issue, you need to install the SharePoint Server 2016 on 

Windows 2012R2. Here's a Microsoft page to install SharePoint Server 

2016 on Windows 2012R2 : 

 

https://technet.microsoft.com/en-us/library/cc262243(v=office.16).aspx 

https://technet.microsoft.com/en-us/library/cc262485(v=office.16).aspx 

https://technet.microsoft.com/en-us/library/cc303424(v=office.16).aspx