Running any Jasper report with graphics causes the report to get stuck loading

Document ID : KB000008303
Last Modified Date : 14/02/2018
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Issue:

When running any Jasper report that contains graphs, or any type of graphic the report will stay on the "Loading" page and never return.

Cause:

This issue is caused by running Ad-Blocker within the browser like Firefox or Chrome.

Resolution:

The fix here is to disable the extension for the Jasperreports page, or disable the extension entirely.

Examples include:

 

uBlock Origin

AdBlock Plus

 

 

Additional Information:

CA tests all software with no 3rd party applications installed, including browser extensions and virus software.