RTTM collection service is stuck on "In progress"

Document ID : KB000045616
Last Modified Date : 14/02/2018
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Problem:
You login to the CEM Console, Setup > Services > TIM Collection ServiceĀ  and find that RTTM collection service status is stuck on "In progress"

Resolution:

1. Go to the CEM Console > Setup > Monitors, disable and delete all TIMs
If you cannot disable the TIMs from CEM console, run the below sql queries:

SQL>update ts_monitors set ts_enabled=0 ts_monitor_type=1;
SQL>commit;

2. Shutdown all Enterprise Managers (MOM and all Collectors)

3. Clean out all registered CEM services in ts_entity table (information available from the CEM UI > Setup > Services)

SQL> delete from ts_entity;
SQL> commit;

4. Delete <EM-home>\config\internal\server\tess-internal.properties from all MOM and collectors.

5. Restart all EMs in this order:
- MOM
- Collector which you are planning to use for TIM Collection Service (TCS) - this step will assign TCS to this Collector automatically.

6. Re-add and enable the TIMs

7. Restart all the TIMs

8. Go to CEM Console > Setup > Services, double-check that TCS is assigned to the Collector.

9. Check that RTTM service is now working.

10. Restart all other Collectors