rsp issue - crash of rsp probe

Document ID : KB000095185
Last Modified Date : 18/05/2018
Show Technical Document Details
Issue:
The discover via rsp probe (wmi protocol is used), sometimes causes the crash of the probe.
Probe version is 5:30
Details of the crash:
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Problem signature: 
Problem Event Name: APPCRASH 
Application Name: conf_rsp_5.30.exe 
Application Version: 1.17.0.36 
Application Timestamp: 59b90dde 
Fault Module Name: MSVBVM60.DLL 
Fault Module Version: 6.0.98.15 
Fault Module Timestamp: 4a5bda6c 
Exception Code: c0000005 
Exception Offset: 000c9bee 
OS Version: 6.1.7601.2.1.0.272.7 
Locale ID: 2057 
Additional Information 1: 0a9e 
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 
Additional Information 3: 0a9e 
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 
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Environment:
UIM 8.2
rsp probe 5.30
Cause:
The presence of conf_rsp executable files in util (in local\temp) folder can be the cause of the problem.
Resolution:
The following steps solved the problem:

- search for the "util" folder in local temp folder on the machine where IM is running; in my installation the complete path is: C:\Users\Administrator\AppData\Local\Temp\2\util) 
- look for the conf_rsp.exe and similar executable files like conf_rsp.5.20.exe 
- delete all of these 
- close and open IM, and try to configure the probe again