NOTE: CA Agile Central Support Manager and CA Agile Central IBM ClearQuest Integration will no longer be enhanced or fixed and technical support will be discontinued effective September 30, 2017. Learn more here.
I get an error when trying to create a defect from Rally Support Manger like:
"Error Creating defect in Rally with case Id: 500300000099Ai9 with the following Error: Validation error: Defect.customAttributes.value should not be null"
This means there is a required field in Rally that is not being sent by Rally Support Manger when creating the defect and that you will need to update your fields mappings in the Rally Support Manager Setup.