RSA authentication not working after upgrading to 3.2

Document ID : KB000104129
Last Modified Date : 06/07/2018
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Issue:
One of the production PAM instances was upgraded to 3.2, after which RSA authentication stopped working.  Support performed all the known steps for resolving the issue, but none worked.
Resolution:
During a webex with RSA and PAM Support, the RSA Admin noticed that there was a certificate problem.  Correcting the RSA server to use the same Root certificate as configured into PAM resolved the problem.