Rows missing while exporting Asset Intelligence reports to an excel file

Document ID : KB000050129
Last Modified Date : 14/02/2018
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Description:

In the following example, the report for listing 'Microsoft Windows XP Professional' machines displays 13592 assets. However, when I try to export the report to an Excel file using the EXPORT tab, not all the rows are exported correctly. Usually 300/400 rows are exported, and then the last exported row was truncated.

Figure 1

Solution:

This is a timeout problem, and can be solved in the following way:

  1. Stop the IIS service

  2. Modify the following parameter:

    CGITimeout="300" to "1800" in the xml file named metabase.xml in the directory C:\windows\system32\inetsrv

    Figure 2

  3. Restart the IIS service.