Rootcause search does not display all results
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CA Service Desk Manager
SERVICE DESK MANAGER:USRD
We were using CA SDM v12.6 and are migrating it to R17.0.
Rootcause field is on the Problem form and is an hierarchical search field. If the value contains "/" in the rootcause field, its child elements are not displayed.
this is solved in 17.1
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