robot_update from 7.92HF3 to 7.92HF9 fails: "inst_execute failed: error"

Document ID : KB000007887
Last Modified Date : 14/02/2018
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Issue:

The upgrade from robot version 7.92HF3 to version 7.92HF9 fails with error: "inst_execute failed: error" when deploying robot_update with IM or Admin Console. 

 

The error seen is: 

(1) error, Received status (1) on response (for sendRcv) for cmd = 'inst_execute' 

 

Capture.PNG

 

Capture1.PNG

 

 

Ade log:

\par com.nimsoft.ADE.core.DeploymentException: (1) error, Received status (1) on response (for sendRcv) for cmd = 'inst_execute' 

 

 

 

Environment:
UIM 8.xRobot update from 7.92HF3 to 7.92HF9
Cause:

The upgrade from 7.92HF3 to 7.92HF9 fails because of an empty value for the variable "PATH=" like the below in the environment variables in the robot.cfg:

 

   <environment>

      NIM_JRE_HOME = jre/jre7

      NIM_JRE_HOME_1_7 = jre/jre7

      PATH = 

   </environment>

 

 

Resolution:

To resolve this remove the "PATH=" from the robot.cfg.

1) open the controller GUI 

2) go to Setup>Environment tab (Environment Variables)

3) delete the PATH variable which has an empty value

 

Test the robot_update upgrade again

Additional Information:

CA Unified Infrastructure Management Latest Hotfix Index

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html