WIP: Robot install mising HDB and spooler is red
Document ID : KB000095538
Last Modified Date : 25/05/2018
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Question:
I installed the robot with an RPM and with nimldr but each time
the robot comes up and I see the controller is green while the HDB probe is missing
and the spooler is red.
How can I correct this issue?
 
Environment:
robot 7.93 and earlier
 
Answer:
Below are steps to correct issue:
  • Connect directly to the problem robot
  • make sure the hdb binaries files are in the /probes/services/hdb directory
  • edit the controller.cfg in the <nimsoft>robot directory
  • add the following section
    • for linux
    • <hdb>
   description = Robot database server
   group = Infrastructure
   active = yes
   type = daemon
   command = hdb
   config = hdb.cfg
   logfile = hdb.log
   workdir = probes/service/hdb
   magic_key = 
</hdb>

       
    • for Windows
    • <hdb>
   description = Robot database server
   group = Infrastructure
   active = yes
   type = daemon
   command = hdb.exe
   config = hdb.cfg
   logfile = hdb.log
   workdir = probes/service/hdb
   magic_key = 
</hdb>

       
  • Stop and start the robot service
  • Go into IM find the robot and highlight all the probes, right click go to security ->validate  and select all
  • Let the robot restart
  • apply the latest robot_update package to the machine.