Robot hdb and spooler will not restart

Document ID : KB000033930
Last Modified Date : 14/02/2018
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spooler
Oct 18 16:42:16:645 [0001] Controller: Probe 'spooler' FAILED to start, file check determines changes in the probe
Oct 18 17:15:01:068 [0001] Controller: Probe 'spooler' FAILED to start, file check determines changes in the probe

hdb
Oct 18 16:42:18:875 [0001] Controller: Probe 'hdb' FAILED to start, file check determines changes in the probe
Oct 18 17:07:07:400 [0001] Controller: Probe 'hdb' FAILED to start, file check determines changes in the probe

The controller continues to run - log shows no issues.

You can usually alleviate this issue by right clicking on the probes and select Security>Validate, Yes to all.

Security validate resets the security token on the probes, this issue is usually seen following a IP address change or a hardware change.

If for some reason you cannot do that via the Infrastructure Manager, it has to be done manually as per the steps below:

- Log into the Robot machine as root
- cd to the the Nimsoft root directory
- run the command ./bin/niminit stop
- cd to the /robot directory
- Copy the file controller.cfg from the /robot directory to the /changes directory using cp -p
- Delete the file controller.cfg from the /robot directory
- cd to /changes
- Edit controller.cfg and delete all of the lines that contain the key "magic-key"

Then run the command:

./bin/niminit start

Then check that the Nimsoft robot processes (controller, hdb and spooler), are all up and running:

ps -ef | grep nim
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