Robot controller communication problems after server updated, Domain updated

Document ID : KB000005107
Last Modified Date : 14/02/2018
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Issue:

Robot controller communication problems after server updated, Domain updated

Environment:
UIM 8.4 Robot 7.8Windows environment
Cause:

Hub is not identifying or able to contact the robot controller.

Examination of the robot.cfg on the robot that produces the communication error shows that the following lines are missing:

robotip = <ip of robot>

ip_version = ipv4

Resolution:

Add the following lines to the robot.cfg fileĀ 

robotip = <ip of robot>

ip_version = ipv4

Restart the Nimbus Robot Watcher service on the robot server

Refresh the Infrastructure Manager (or wait for Admin Console to update)